*Hanoi Daewoo Hotel has been chosen as a forefront venue in Vietnam for accommodation and events by many international politicians. In your opinion, what labels Hanoi Daewoo a prestigious choice over the years?
We acknowledge some main factors that make Hanoi Daewoo Hotel the first choice for the lavish accommodation and momentous events of politicians , entrepreneurs and celebrities . Those are a leading 5 - star hotel's experience , high quality services, prime location and reputation that have been formed and developed for 26 years. In addition, we constantly upgrade our facilities, services and products to provide customers with international standards while upholding the local culture essence. The flexibility in business and services to each specific customer and market is also a crucial element that creates our success.
From the early days of establishment , the visionary founder discerningly featured the timeless designs and services that impress our guests till now: pillarless ballrooms , stunning outdoor area , a signature 65 meter - long pool with a lush garden . The current board of management continues to enhance the operation , business plans and strategies with a sustainable direction , and maintain our position as a leading 5 - star hotel in the capital.
Not only a top destination for accommodation and events but Hanoi Daewoo Hotel also affirms the eminence with a wide selection of sumptuous gastronomy outlets. Ngan Dinh Hanoi, Duc Bao Gartenstadt, Edo Japanese Restaurant, Café Promenade, Brodard Gourmet Hanoi , all bring the worldwide culinary quintessences closer to the diners. We regularly renovate the space, architecture and menu so that our guests can sense the relentless innovation of Hanoi Daewoo Hotel on every visit.
*Could you please share how you motivate and inspire your colleagues at Hanoi Daewoo Hotel to devote themselves to the general success?
At Hanoi Daewoo Hotel, we always try our best to carry on the business philosophy of becoming a reliable partner for customers and providing a fair environment for all employees. We understand that a professional and dedicated team is the main factor that contributes to the value of Hanoi Daewoo in the past , present and future . While the customer is the heart of services, the employees are the soul of Hanoi Daewoo's success. The past 02 years have been incredibly difficult for the hospitality and travel industry, but one bright spot is the opportunity to implement training programs, enhance service quality, complete renovations and upgrades while occupancy was slimmed down.
*Facing the negative impacts of the COVID - 19 pandemic on tourist accommodation establishments, how flexibly does Hanoi Daewoo adapt to the new normal?
I see the pandemic as a rare opportunity to evaluate the priorities of the hospitality industry and its connections with customers, associates and the natural environment. The best tourism takes place when all the above factors work in harmony. We understand the importance of turning threats into opportunities. In the past, the hotel always had a high occupancy - from 80 to 90 %, and the banquet service was always at its highest capacity, so we did not have much time to conduct in - depth staff training. Besides, the two years of Covid - 19 were a precious time for us to implement significant upgrades in terms of both architectural space and menu, ensuring diners with an innovative and attractive touch in every experience at Hanoi Daewoo.
Recently, Café Promenade has successfully returned with a brand new appearance , promising to satisfy guests with best live buffet experiences. In the next 02 months, Brodard - the well - known pastry brand in Vietnam , the favorite rendez - vous of Saigon connoisseurs, intellectuals and journalists since 1948 will be officially opened within the Daeha complex - Hanoi Daewoo Hotel. This event will be one of the most expected highlights on our culinary map in 2022.
*What has Hanoi Daewoo been doing to protect and improve the tourism environment in Vietnam?
With the vision of driving a sustainable business that is environmentally - friendly and connected to the community, Hanoi Daewoo has been a pioneer in applying the green growth model for years. We have merged business activities with environmental protection by establishing a standard discharge system and solar applications, managing electricity and water consumption, and encouraging staff and guests to participate in the protection process . This model not only supports economic efficiency and contributes to the environment, but also pins Hanoi Daewoo in the hearts of domestic and international tourists as a green, clean, beautiful and civilized hotel.
Hanoi Daewoo has been and will continue to take action to integrate environmental protection with daily activities such as reducing the use of plastic and changing to paper packaging. While renovating the hotel, we always attempt to use environment - friendly materials. Hanoi Daewoo is also an ideal destination to appreciate the beauty of nature in the heart of the capital through many green spaces that the hotel makes efforts to conserve.
Over the past 26 years, Hanoi Daewoo Hotel has taken pride in being one of the city's iconic hotels, a world class destination boasting classic beauty, luxury as well as the essence of Hanoi's beauty and spirit.
*Thank you for the interview!
(Source: Travel+ No1/2022)